Booking Process
- What is the administrative fee?
- How do I search for accommodation?
- How can I book?
- How and where can I check the availability for a property?
- My booking has been accepted, now what?
- Do I need to pay a deposit?
- Can I cancel the booking?
- What happens if I moved into a Spotahome property and I don’t like it?
- What is the minimum stay to rent through Spotahome?
- What happens when I arrive at the property?
- Are couples allowed in the properties?
- My landlord still has not gotten in contact with me. What should I do?
- What do I do if I do not receive a response to my request?
- I have put in my move in and out dates but I can’t make the booking. What is going on?
- Can I get a refund of my payment (Booking fee + First month’s rent)?
- How can I contact the landlord after my booking?
- Can you help me with my Visa paperwork?
- Are overnight guests allowed?
- Will Spotahome assist me during my check-in?
- Who will I be sharing the apartment with?
- Who do I contact if I have an issue after I move into the flat/room?
- What are landlord policies?
- Why is the Calendar sometimes not updated?
- What are the cancellation policies?
- Can I contact the landlord directly?
- Does the Landlord provide Rental Assistance?
- Can I book several properties at the same time?
- Is Local Registration possible?
- Can I get in touch with the previous tenants of the room/property that I am renting?
- What happens if after 12 hours my booking is not accepted?