Tenants
Getting Started
- Non discrimination Policy
- How does Spotahome work?
- Does Spotahome organise viewings?
- How do I search for my new home?
- How do I know if the property is available?
- Can I contact the Landlord before booking?
House and Rules
- What are the House Rules?
- Is local registration possible?
- Who will I be sharing the property with?
- What are the Landlord Policies?
- What is the admin fee?
- About the Security Deposit
Booking Process
- Why do Spotahome use LEM Verify?
- What is the 3D Secure?
- How can I book?
- How can I manage my booking request?
- What is an instant booking?
- Why has my payment method failed?
Managing My Booking
- Extend my ongoing Booking
- Cancellation Policy before 2nd of March 2022
- Policies regarding Covid-19
- Spotahome Guarantees and Force Majeure for Tenants
- Spotahome Cancellation Policy
- Help - I have moving issues with my property
Managing My Account
- Does Spotahome close user’s accounts?
- Create and Manage My Account
- My Services
- My Bookings
- My Payments
- My Alerts