Tenants

1. First Steps

• 1. Who are we and what do we do?
• 2. In which cities is Spotahome service present?
• 3. What is a Homechecker?
• 4. How does Spotahome help tenants and landlords?
• 5. Does Spotahome orginazes viewings to the properties?

2. How to book?

• 1. How do I search for my next home?
• 2. What should I do if I can't find the right property?
• 3. Can I contact the landlord directly?
• 4. How and where can I check the availability for a property?
• 5. Why is a gap on a property, why cannot rent it?
• 6. What is the minimum stay to rent through Spotahome?

See all 14 articles

Reviews

• Can I edit the review that I wrote?
• How do the review system work?
• Our Reviews Policy

Instant Booking

• What is instant Booking?
• How does it work?
• Can anyone book Instantly?
• Instant booking conditions
• Does it cost more?
• What if the property I want doesn’t offer Instant Bookings?

About Spotahome

• Languages
• Our contact details
• I need real-time assistance
• How can I open the live chat?
• Technical problems

Booking Process

• Can I cancel the booking?
• How can I benefit from the No Deposit policy?
• What is the administrative fee?
• How can I book?
• My booking has been accepted, now what?
• Do I need to pay a deposit?

See all 26 articles

Payments

• How can I pay for my Spotahome fee?
• What is a Digital Contract?
• How can I apply a discount?
• How can I pay for my booking?
• What happens after I book?
• How is the Spotahome booking fee calculated?

See all 20 articles

About the Listings

• Can I visit a property before I book?
• Can I have the exact address before I book the apartment?
• What if the property I move into is not in good condition?
• How can I file a complaint about a property?

Guarantee

• COVID-19 Spotahome's policies
• Economic coverage for residents