Complaints come from tenants who feel like they have been mis-sold to or treated badly during their stay. Our advice is to:
- Never surprise your tenants: tell them everything they need to know on your listing, including bills, fees, policies and property features… and yes, that includes the bad stuff, too! It’s better to under-promise and over-deliver than to have a disappointed tenant.
- Stay in regular touch with tenants, and respond to their issues as soon as possible
- Respect the privacy of your tenant. Give them at least 24 hours notice if you want to visit the property