What is a Top Landlord and how do I become one?

The Top Landlord feature is a tag which we assign to Landlords who offer the best possible experience to our tenants.

Top Landlord Benefits

If you are assigned as a Top Landlord, you will be able to receive the following benefits:

• A “Top Landlord” banner on your property so tenants know you are a Top Landlord and will increase the chances of you receiving a booking
• Dedicated support from one of our Top Landlord account managers with exclusive phone and email support
• An increase in the Spotahome Guarantee to cover upto €1,000 against damages
• Invitations to exclusive Spotahome events

How do I become a Top Landlord? 

A Top Landlord is defined based on meeting six specific criteria in the following categories:

Monthly Rents - Landlords whose properties’ rental prices are aligned to the market. You can check the ideal price of your property by using the Rent Calculator.

Booking Acceptance Rate - This is based on the percentage of bookings accepted vs the total number of booking requests received

Booking Cancelled Rate - This is based on the percentage of bookings that have been cancelled by the Lister vs the total number of bookings accepted

Average Response Rate - This is based on the average time taken to respond to a booking request

Verification Rate - This is based on the percentage of listings that have been verified by a homechecker

Complaints Rate - This is based on the percentage of complaints vs total number of bookings accepted

For more information on the specific criteria, you can check the benchmarks in the Top Landlord section of the Landlord Panel.