How do I cancel a booking?

In the event that you or the tenant needs to cancel a booking after it has been accepted, you can use our contact form to submit a request. Please, remember this needs to be made with the booking ID and the email associated with the booking.

In the event of a cancellation, the following cancellation policies will apply:

 If the Landlord cancels

 If you cancel a booking at any time after you have accepted it

We will charge you the Landlord commission due from the booking

 If you cancel a booking on the move in date or within 48 hours after the move in date

We will charge you the Landlord commission due from the booking plus up to €/£ 300  to cover the emergency accommodation costs for the tenant.

 If you cancel the tenancy after the tenant has moved in and this cancellation takes place before the end of the contract

We will not refund any part of the commission from the booking

 If the Tenant cancels

 30-59 days before the tenant moves in:

You will receive 50% of the tenant’s first rental payment (or 25% of the holding deposit in London).

 0-29 days before the tenant moves in:

You will receive 100% of the first month’s rental payment (or 50% of the holding deposit in London).

 Anytime after the move-in date:

This should be handled between tenant and landlord.

Do you still have questions? Use the Contact Form to reach out to our team who will be happy to help you with your query.