Once your stay has ended, Spotahome invites you to share your experience with the rest of our users and send us your review, which will be published on our platform. This invitation will be sent to your e-mail on the last day of your stay. Once sent, you cannot edit your response.
Keep in mind that, by sending your review, you are giving Spotahome express authorization to show your message publicly, along with your name or pseudonym and your age range, and eventually for it to be reproduced, distributed, or used for promotional purposes.
Reviews must be pertinent, constructive, and aimed at describing your experience at the property and/or with Spotahome. You will be able to rate the property, the landlord, the neighborhood, and the accuracy of the advertisement, and said ratings will appear along with your general review.
The following are prohibited:
- Insults, using offensive, obscene, vulgar, or rude language.
- Any discriminatory comments, including those of a racial, religious, sexist, ideological, or xenophobic nature or others against any group or individual.
- Content that infringes on the intellectual and/or industrial property rights of Spotahome or of third parties.
- Using the review process as a means of extorsion, threat, or blackmail.
- Content liable to be offensive, libelous, or defamatory.
- The inclusion of any information of a personal nature.
- Confidential information from Spotahome, such as information about clients or providers.
- Any information about internal investigations or proceedings at Spotahome.
- Comments not related to the property or the experience with Spotahome.
- And generally, any comment that is illegal, immoral, or goes against public order.
If you are a landlord, once a review about your property is published on the platform, you will have the option to respond to it, the content of which will also be subject to regulation under the above guidelines.
Spotahome does not edit or monitor user messages published on the platform and will neither be responsible for nor assume any obligation concerning them. However, Spotahome reserves the right to not publish or to eliminate without prior warning reviews/responses that commit any of the infractions described.