If you wish to cancel a booking which has already been confirmed, you need to send an email to firstname.lastname@example.org, explaining the reasons behind your cancellation.
If you cancel your booking once it has been confirmed you need to bear in mind that the cancellation policies will apply. There are three types of cancellation policies for Tenants which the Landlord can select, at his or her own discretion. The Cancellation policy selected will be shown in the listing. If the listing does not show any cancellation policy, the Standard one applies (See article “What are the cancellation policies?”).
You can find more information about our policies visiting our terms and conditions: www.spotahome.com/terms-and-conditions