Can I get a refund of my payment (Booking fee + First month’s rent)?

Whether you are entitled to a refund or not will depend on your particular situation and the cancellation policies applied to it.

In order to initiate the cancellation or complaint, you need to contact our Complaints Department by sending an email to help@spotahome.com. They will examine your case and the circumstances around it.

You can also check the cancellation policies and the different scenarios where you would be entitled to a refund by checking our terms and conditions (www.spotahome.com/terms-and-conditions).