We would advise you to only book the property if you are sure about your decision, because once you check into the property there are only very specific circumstances under which you could be fully refunded. You will have a 24 hour period to inspect the property for major defects, and if there is a defect that makes the property inhabitable, you would be fully refunded.
We also assure that the property is as described on our website. Therefore, if what you find when you arrive is significantly different than what was described and shown on our website, it could qualify for a refund. For more information, please refer to our Refund Policy (www.spotahome.com/terms-and-conditions).
Bear in mind, that it will always be the Spotahome Complaints Department who will analyze and resolve the case, based on the visual evidence you provide them via email at email@example.com
For less serious issues, while we would not offer a refund, we can tell you that all of the landlords who work with Spotahome are generally willing to fix those issues within a reasonable time frame.
If you decide not to sign the lease for a subjective reason that doesn’t fit into one of the two above circumstances, the landlord will not refund the first month's rent that you paid to reserve the room (at this point the booking fee is no longer refundable).
That is why we suggest that you only book a room that you are fully content with. However, if you face extreme circumstances, while we cannot guarantee a refund, we do aim to make sure our tenants are treated fairly and will try to help you in that situation. If you have an issue or complaint please let us know!