If your payment authorization failed it might be because when you made the payment on our online platform, it was interpreted as a fraudulent payment seeing as your credit card flagged it as a suspicious one (this usually happens when the amount for the payment is a sum of money greater than what you usually spend on individual purchases or the place where you realize the payment varies from that stated as your billing address).
What you must do now is get in contact with both your bank and your credit card company and make sure to authorize the amount of money that you sent to us when you made your original payment. Seeing as we did not receive the money in the end (it was rejected by our platform), your credit card company should be able to process that return and it should hopefully appear in your account as available in a few days max. When it is back again, you must do the payment process over again.
If you have any doubts, don’t hesitate to contact us at [email protected].