To guarantee your tranquillity in all transactions, we include, at no additional charge, our exclusive economic coverage that will cover you in the improbable cases that are elaborated on below:
a.) Inapplicability of the Cancellation Policy for Tenants in the cases of force majeure.
In the case that the Tenant cancels a reservation for a reason of force majeure, Spotahome will not apply the Cancellation Policy for Tenants and will reimburse the amount transferred by the Tenant to Spotahome, as long as he or she has provided the documentation showing supporting evidence which Spotahome will assess at its own discretion.
b.) Cancellation of the reservation on behalf of the Landlord within the check-in day.
In the case that the Landlord cancels a reservation the Check-in Day, Spotahome will grant the Tenant up to 300€ for lodgings, as long as they meet the following requirements which Spotahome will evaluate at its own discretion.